Terms and Conditions

Acceptance of Terms & User Agreement

By downloading, installing, or activating the All Samadhan mobile application (“App”), you (whether a pharmacy, delivery personnel, ambulance driver/owner, or end-user patient/customer) agree to these Terms and Conditions. This acceptance creates a binding contract between you and All Samadhan. The Terms constitute an electronic record under the Information & Communication Technology Act, 2006 (Bangladesh), and no physical signature is required for enforcement. By using the App, you also confirm that you are at least 18 years of age or have consent from a parent/guardian, and are legally capable of entering into this agreement. If you do not agree to any part of these Terms, do not use the All Samadhan App.

Roles and Responsibilities of Users

    Provide Accurate Information: Users must provide true and accurate personal information (such as name, delivery address, and contact details) when creating an account or placing orders. You are responsible for keeping your account credentials secure and for all activities under your account.

  Lawful and Appropriate Use: The App may only be used for lawful purposes. You agree not to misuse the platform for any fraudulent, harmful, or illegal activity, and not to attempt to purchase any regulated medicine without a valid prescription or violate any applicable law. Users must comply with all applicable laws and regulations, including health, safety, and consumer protection laws.

• Prescription Medications: If you order prescription-only medications, you must have a valid prescription from a licensed physician. All Samadhan or the pharmacy may require you to upload or present a prescription prior to fulfillment of such orders. The pharmacy reserves the right to refuse or cancel orders for prescription drugs if a valid prescription is not provided.
  
  

• Payment Obligations: Users agree to pay the listed prices for medicines or services (including any delivery fees or taxes) as shown in the App. You must maintain valid payment methods (e.g. mobile banking, card) in your profile to ensure successful payment processing. You authorize All Samadhan to charge your selected payment method for all orders you place through the App.
  
  

• Use of Services: When using services like ambulance booking, you understand that All Samadhan is not an emergency service provider. If you have a critical or life-threatening emergency, you should contact official emergency numbers (such as 999 in Bangladesh) rather than solely rely on the App’s ambulance service. Users are expected to be available at the designated delivery location to receive medicine orders or for ambulance pick-up at the scheduled time. Failure to be present or responsive may result in order cancellation or additional fees.

Roles and Responsibilities of Service Providers

Eligibility and Registration: Service providers on the platform (including pharmacies, medicine sellers, delivery couriers, and ambulance owners/drivers) must register an account with All Samadhan and provide all required information. Providers are responsible for ensuring that all information in their profiles (business name, address, trade license number, drug license, vehicle registration, etc.) is accurate and kept up-to-date.

Licensing and Compliance: All service providers must hold and maintain all necessary licenses, permits, and registrations required by law for their operations. In particular, pharmacies must possess a valid drug sales license and any additional approvals for digital sale of medicines from the Department of Drug Administration (DGDA). Ambulance providers must have their vehicles duly registered and comply with applicable transport regulations, and drivers must hold valid driving licenses. Providers agree to abide by all relevant laws and regulations of Bangladesh, including but not limited to drug safety laws, the Consumer Rights Protection Act, 2009, and the Digital Commerce Operation Guidelines, 2021.

Quality of Service and Products: Providers shall deliver services and products with due care and quality. Pharmacies must ensure that all medicines supplied are genuine, unexpired, properly stored, and safe for use. Delivery personnel must handle products (especially medicines) in a manner that maintains their quality and integrity during transit. Ambulance services must ensure vehicles are in good working order and appropriately equipped for patient transport, providing safe and timely transportation.

Timely Fulfillment: Service providers are expected to fulfill orders and service requests within the promised or standard timeframe. Pharmacies should prepare and hand over medicine orders to the delivery agent promptly (generally within 48 hours of order confirmation, and delivery services should strive to deliver to the user within the next 72 hours or as communicated. In any event, if the provider and user are in the same city or area, delivery should be completed within 5 working days, and if in different districts, within 10 working days, in line with government guidelines. Ambulance providers should arrive at the pickup location at the scheduled time; undue delays or failure to show up are unacceptable. If a provider anticipates a delay or inability to fulfill an order/service within the expected time, they must notify the user and All Samadhan as soon as possible.

Professional Conduct: All Samadhan expects providers to interact with users professionally and courteously. Providers must not engage in harassment, discrimination, or any misconduct towards users. Any rude, abusive, or unprofessional behavior can result in penalties including account suspension.

Data Privacy and Confidentiality: Providers must treat user data (including personal details, health information, etc.) as confidential. Any use of user data must comply with privacy laws and the All Samadhan Privacy Policy. Misuse of personal data (such as unauthorized contact or sharing of user information) is strictly prohibited.

Authenticity, Quality and Safety of Medicines

All Samadhan is committed to high standards of medicine safety and quality. Pharmacies must not supply counterfeit, adulterated, or expired medications to users. If any pharmacy supplies fake, substandard, or expired medicine, that pharmacy (owner and relevant personnel) will bear full responsibility for any consequences, including legal action and penalties under applicable laws (for example, selling expired or adulterated drugs can lead to imprisonment and fines). All Samadhan will not be held liable for harm, injury, or legal issues arising from a pharmacy’s provision of improper medications. Pharmacies are expected to comply with all drug safety regulations, maintain proper storage conditions for medicines, and ensure that all products have the necessary approvals from the government drug authorities.

Users should exercise their own judgment before using any medication obtained via the App. All Samadhan does not guarantee the efficacy or suitability of any medicine provided by the pharmacies, and it is not a substitute for medical advice. You are encouraged to consult a doctor for guidance on using any prescription medications. Any consequences arising from the use of medication (including adverse reactions or ineffective treatment) are at the user’s sole risk, and the supplying pharmacy may be held liable under the law for quality issues. All Samadhan may remove or ban any pharmacy that violates quality and safety standards or legal requirements.

Independent Service Provider Status

All Samadhan acts solely as a technology platform that connects users with independent third-party service providers (pharmacies, couriers, ambulance operators). The pharmacies and other providers are independent contractors/businesses, not employees, agents, or affiliates of All Samadhan. As such, each provider is solely responsible for the products or services they deliver. All Samadhan does not have control over, nor does it assume liability for, the actions or omissions of the pharmacies, delivery personnel, or ambulance drivers. The quality, suitability, and fulfillment of any product or service is the responsibility of the respective provider. All Samadhan makes no warranties or representations about the items or services provided by third parties, and disclaims liability for any loss, damage, or injury arising from those products or services. Users acknowledge that any remedies or claims related to products/services (such as a medicine causing harm or an ambulance arriving late) will lie against the responsible provider, not All Samadhan, except as mandated by law.

Account Activation and Payment Processing

Account Activation for Providers: All service providers (pharmacy owners, delivery personnel, ambulance drivers/owners) are required to activate their All Samadhan account by providing valid financial account details. This may include a mobile financial service (MFS) account (bKash, Nagad, etc.), a bank account number, or a valid debit/credit card. Providing and verifying this payment information is necessary to join the platform and helps ensure that providers can receive payments and settle any fees reliably. All Samadhan may verify the provided financial information and other documents before fully activating a provider’s account.

Payment Processing for Orders: Users will pay for medicine purchases or service bookings (such as ambulance rides) through the App, using the available payment methods. The price of medicines or service fees (and any delivery charges, taxes, or other fees) will be transparently displayed at the time of order. All Samadhan facilitates secure payment processing via authorized payment gateways. When you make an in-app payment, you authorize All Samadhan or its payment processor to charge your selected payment method for the total amount. Payment receipts will be provided electronically.

All Samadhan may introduce Cash on Delivery (COD) for certain orders at its discretion, but if so, users must have the exact payment ready at delivery. Otherwise, all orders must be prepaid through the App’s payment options. Users are responsible for any charges from their bank or payment provider (e.g. credit card fees or mobile payment fees) associated with transactions on All Samadhan.

Provider Earnings and Settlements: For service providers, All Samadhan will record the payments due to you for orders you fulfill (minus any commission or fees). The platform will settle payouts to your provided account on a regular schedule or as per the agreement during signup. Providers should promptly update All Samadhan if their payout account details change to avoid payment delays. All transaction records will be stored by All Samadhan for at least six years as required by digital commerce regulations, and will be made available to government authorities if lawfully requested.

Automatic Charge Deductions (Provider Fees)

All Samadhan reserves the right to automatically deduct applicable service fees or commissions from the payments collected on behalf of service providers. By joining the platform, each service provider agrees that All Samadhan will deduct the platform’s usage fees, commissions, subscription charges, or any other agreed-upon charges directly from the provider’s account or earnings. These deductions will typically occur automatically at the point of transaction (for example, when a user pays for an order, All Samadhan may retain its commission before remitting the rest to the pharmacy or driver). In some cases, All Samadhan may charge the fee by debiting the provider’s saved payment method (bank or mobile wallet) on a periodic basis or when due.

The schedule and amount of such fees are communicated during provider registration and may be updated with notice. All Samadhan will maintain transparency about any fees or commission rates. Providers can view the fees and deductions in their account statements within the App. By using the platform, providers grant All Samadhan ongoing permission to process these payment transactions. If a provider disputes any fee deduction, they must contact All Samadhan support within a reasonable time to resolve the discrepancy. Failure to maintain a valid payment method or sufficient balance for fee deductions may result in suspension of the provider’s account.

Ambulance and Delivery Service Failures – User Rights

All Samadhan also connects users with delivery services (to transport medicines) and ambulance services. While we vet our service providers, there are commitments and remedies related to these services:

·         Timely Delivery Service: When you order medicine for delivery, All Samadhan’s partnered couriers aim to deliver within the timeframe shown in the app (which adheres to the 5-day/10-day rule based on location. If your medicine delivery is significantly delayed beyond the promised window or the regulatory maximum, you have the right to cancel the order (as covered in the cancellation policy) and receive a refund. If a delivery attempt fails due to the courier’s fault (for instance, they went to the wrong address or failed to contact you), the courier must attempt to re-deliver or return the items to the pharmacy and you will be contacted for resolution. You will not be charged for re-delivery in such cases of courier error. If a delivery cannot be completed due to user absence or incorrect address provided by the user, it will be treated under the cancellation policy (the user may need to pay the delivery fee for that failed attempt, and coordinate either pickup or re-delivery at their cost).

·         Ambulance Service Commitments: When you book an ambulance through All Samadhan, the app will provide an estimated time of arrival based on the ambulance’s availability and location. Ambulance providers are expected to arrive on time and carry out the transport as agreed. The ambulance should be equipped as described (e.g., basic life support if stated) and driven safely. If an ambulance is running late beyond a reasonable tolerance, the user should receive a call or notification from the driver or All Samadhan with an updated arrival time. Users retain the right to cancel the ambulance request if the delay is unreasonable or if the situation is no longer needed (e.g., you found alternate transport), without any penalty, provided that the delay or failure is on the provider’s side.

·         Failure to Provide Service: If an ambulance fails to arrive or cancels on you after confirmation, All Samadhan will attempt to find a replacement ambulance promptly. If we cannot, we will inform you as soon as possible. Any pre-payment made for the ambulance booking will be fully refunded in such cases of provider no-show or cancellation. Additionally, All Samadhan will review the incident with the ambulance provider and may impose penalties or deactivate providers who frequently fail to honor bookings. While All Samadhan will facilitate finding alternatives, we cannot guarantee an ambulance in every emergency; thus, again, in critical emergencies users should consider contacting government emergency services in parallel.

·         User Safety and Rights: In the event an ambulance breakdown or other failure occurs during service (e.g., ambulance breaks down en route), the provider must either arrange an alternative vehicle immediately or All Samadhan will help the user obtain alternate assistance. The user will have the right to an appropriate adjustment or refund of charges for the portion of service not delivered. If any misconduct or negligence by the ambulance staff or delivery person leads to a service failure or safety issue, the user should report it (see Misconduct Policy below) and appropriate action will be taken.

·         Limitations: All Samadhan does not take responsibility for any consequences arising from delays or failures caused by factors outside the providers’ control (e.g., heavy traffic, road closures, natural disasters). Such scenarios may be treated as force majeure (see Force Majeure section). However, users will still be entitled to refunds for undelivered services or goods. Any claim for additional compensation due to service failure would need to be directed to the service provider, not All Samadhan, as per the Independent Service Provider clause above and the limitation of liability below.

In summary, for both delivery and ambulance services, you have the right to receive the service as promised, or to get your money back if the service is not provided. We encourage you to reach out to support if you face any failure or issue, and we will do our best to assist and ensure you are not left without remedy.

User and Provider Conduct (Misconduct Policy)

We expect all participants on the All Samadhan platform to uphold a high standard of professional and respectful conduct. Any form of harassment, abuse, unlawful behavior, or exploitation of the platform is strictly prohibited.

Provider Misconduct: If a service provider (such as a pharmacist, delivery person, or ambulance driver) behaves inappropriately towards a user – for example, using abusive language, exhibiting unprofessional conduct, attempting fraud, or any form of harassment – the user should report the incident to All Samadhan immediately. You can report through the App’s complaint feature or by sending a detailed email to our support address. Please include relevant details like the order ID, provider name, and description of the incident. All Samadhan will promptly investigate such complaints.

Upon verification, All Samadhan may take actions including but not limited to: issuing a warning to the provider, temporarily suspending the provider’s account, permanently terminating their access to the platform, or reporting the incident to law enforcement or regulatory authorities for further action if required. All Samadhan reserves the right to take any action deemed necessary under the law of the land for misconduct by a provider. For example, fraud or endangerment of a patient could be reported to the police or the Directorate General of Drug Administration (for pharmacy-related offenses) as appropriate. Providers found violating our conduct standards may also face forfeiture of any earnings or deposits as damages for their misconduct, per the provider agreement.

User Misconduct: Similarly, if a user engages in fraudulent, abusive, or illegal behavior on the platform, All Samadhan may take action against the user’s account. Examples of user misconduct include: using stolen payment methods, placing fake orders or prank ambulance requests, harassing service providers, attempting to obtain prescription drugs unlawfully, or posting false information or reviews. Service providers should report any such user behavior to All Samadhan support with evidence. All Samadhan, upon investigation, may suspend or terminate the user’s account. Severe cases (such as fraud or attempts to acquire controlled substances illegally) may be reported to law enforcement. All users must adhere to applicable laws, basic standards of decency, and the platform’s policies. We may also block devices or take technical measures to prevent banned users from creating new accounts.

All Samadhan has zero tolerance for any form of harassment, hate speech, discrimination, or exploitation on the platform by either users or providers. This includes discrimination or abusive behavior based on race, religion, gender, caste, medical condition, or any other personal characteristic. Violation of this can lead to immediate termination of the account and potential legal action.

Complaint and Dispute Resolution

All Samadhan is committed to resolving complaints and disputes fairly and efficiently. We have established a system to handle any issues you might encounter:

·         How to Lodge a Complaint: If you have a complaint (e.g., undelivered order, incorrect charges, misconduct, quality issue, etc.), you can formally lodge it through the App’s built-in complaint system or by emailing our customer support at the address provided in Contact Information. Clearly describe the issue and include any relevant details (order number, names, dates, photos of products, communications, etc.). This helps us investigate effectively.

·         Acknowledgment and Timeline: We will acknowledge receipt of your complaint typically within 24 hours. Our support team or a designated Compliance Officer (as required by the Digital Commerce Guidelines) will review the complaint. We strive to resolve all complaints as quickly as possible. Simple issues (like refund status queries) may be resolved within hours. More complex disputes or those requiring investigation should be resolved within 72 hours if possible, and no later than 96 hours (4 days) from the complaint being filed. If we need more time (for instance, to coordinate with a pharmacy or gather additional info), we will inform you about the delay and provide an expected resolution timeframe.

·         Resolution Process: All Samadhan may act as a mediator between the user and the provider to resolve the dispute amicably. This could involve arranging refunds, replacements, apologies, or other solutions as appropriate. We will consider any evidence provided by both sides. For example, in a dispute about whether a medicine was delivered, we might review delivery tracking logs or ask for photo proof from the user. In case of misconduct allegations, we may interview the parties or review chat logs if available.

·         Provider Cooperation: Service providers are expected to cooperate fully in the investigation of complaints. Providers should respond to All Samadhan’s inquiries about a dispute within 24-48 hours. Failure to respond or resolve valid user complaints can result in funds being withheld or other actions against the provider.

·         Escalation and External Remedies: If a dispute cannot be resolved through our internal process or if you (the complainant) are not satisfied with the outcome, we will inform you of any further steps. This may include escalation within All Samadhan – for example, a senior support manager reviewing the case. In line with the Consumer Rights Protection Act, 2009 and the Digital Commerce Operation Guidelines, you also have the right to seek redress externally. You may lodge a complaint with the Directorate of National Consumer Rights Protection (DNCRP) or file a claim in a local Consumer Court for legal resolution. We encourage users to utilize these legal channels only if we cannot resolve the issue directly. All Samadhan will comply with any investigations or directives from such authorities.

·         Records and Transparency: All Samadhan will maintain a record of complaints and their resolution. This helps us ensure accountability and improve our services. As required by regulations, these records will be kept for a number of years. We also have a Compliance/Grievance Officer assigned to coordinate with the consumer protection authorities, if needed.

·         No Retaliation: All Samadhan prohibits any retaliation by a provider against a user for lodging a complaint (for instance, a pharmacy harassing a user who complained). Any such behavior should be reported and will result in strict action.

·         Interim Measures: While a complaint is under investigation, All Samadhan may, at its discretion, temporarily suspend transactions between the involved user and provider. For example, if there is a serious complaint against a pharmacy, we might put their account on hold (so they cannot take new orders) until the issue is resolved. Similarly, if a user is accused of fraudulent behavior, we may freeze the account to prevent further activity during the investigation. These measures aim to prevent further harm and are not an assumption of guilt.

Our goal is to handle disputes in a manner that is fair, transparent, and timely, in accordance with Bangladeshi law and best practices. This dispute resolution process does not restrict or affect any legal rights or remedies you have under applicable laws – it is provided in addition to those rights to facilitate quick resolution.

Limitation of Liability

Use of Platform: All Samadhan provides the platform and services on an “as is” and “as available” basis, without any warranties or guarantees of any kind, except as expressly set forth in these Terms or required by law. While we strive to provide the best possible experience, All Samadhan does not warrant that the App or services will be uninterrupted, error-free, or meet all your expectations. Any material downloaded or obtained through the App is done at your own discretion and risk.

Indirect Damages: To the fullest extent permitted by law, All Samadhan (including its directors, officers, employees, and affiliates) shall not be liable for any indirect, incidental, special, consequential, or exemplary damages. This includes, for example, damages for loss of profits, loss of data, personal injury, or emotional distress arising out of or in connection with the use (or inability to use) the All Samadhan platform, even if we have been advised of the possibility of such damages. All Samadhan is not responsible for any harm to you or your property caused by third-party service providers accessed through our App, beyond any remedy available under law against those providers.

Direct Damages Cap: All Samadhan’s total liability to you for any direct damages arising from or related to this contract or the use of our services will be limited to the amount of fees we have received (if any) from you in the three (3) months immediately preceding the event giving rise to the claim. In plain terms, if something goes wrong that is legally determined to be All Samadhan’s fault, the maximum compensation you could seek from All Samadhan would be limited to what you have paid us for using the App or services in the recent past (or, if greater, an amount set by applicable law). This limitation applies per claim and in aggregate.

Exceptions: Nothing in these Terms is intended to exclude or limit any condition, warranty, right, or liability which may not be lawfully excluded or limited under Bangladeshi law. In particular, any statutory rights you have as a consumer (for example, under the Consumer Rights Protection Act, 2009) are not excluded. All Samadhan does not seek to limit liability for gross negligence, willful misconduct, or fraud. However, we do not accept liability for matters outside of our reasonable control or not reasonably foreseeable.

Third-Party Liability: You acknowledge that the independent pharmacies, delivery agents, and ambulance providers are the ones providing the end services, and they bear responsibility for their services and products. All Samadhan’s role is as an intermediary. Therefore, All Samadhan shall not be held liable for the obligations or liabilities of the service providers, beyond what is mandated by intermediary liability laws. For instance, if a pharmacy sells a prohibited drug, the pharmacy is directly liable for that violation; All Samadhan’s liability would at most be to remove that provider and report the incident as required by law.

In summary, we will take responsibility for our own operations and compliance (such as protecting your data, not violating laws ourselves, etc.), but we will not be responsible for the acts and omissions of the third-party providers or for unusual damages, to the extent permitted by law. By using the platform, you agree that this allocation of risk and liability is reasonable and reflected in the service’s pricing and the convenience we offer.

Force Majeure (Unavoidable Events)

All Samadhan and its service providers shall not be considered in breach of these Terms or liable for any failure to perform, or delay in performing, any obligation hereunder if such failure or delay is caused by or results from events that are beyond our reasonable control. This includes, but is not limited to, natural disasters (e.g. floods, earthquakes, storms), fires, epidemics or pandemics, wars, acts of terrorism or civil unrest, government actions or orders, national or regional emergencies, strikes or labor disruptions, internet or telecommunications failures, power outages, or other force majeure events.

In the event of such an occurrence, the affected party (be it All Samadhan or a provider) should inform the users as soon as practicable of the nature of the force majeure and its expected duration or impact on service. For example, if a sudden government lockdown or a flood prevents deliveries in your area, the pharmacy or All Samadhan will notify you that your order might be delayed. If the force majeure event results in the inability to supply a product or service altogether, All Samadhan or the provider will notify the user within 48 hours of the order. In case an order cannot be fulfilled due to such circumstances, the order will be canceled and the user will receive a full refund within 72 hours after notification (or as soon as possible thereafter).

During a force majeure event, the obligations of the affected party are suspended to the extent and for the duration of the event’s impact. Once the situation normalizes, all parties are expected to resume their obligations. If the force majeure situation continues for an extended period making it impractical to resume the service (for instance, a prolonged government ban on certain services), All Samadhan reserves the right to cancel the affected orders or terminate any affected agreements, with appropriate notice to all involved.

Users acknowledge that in force majeure scenarios, while All Samadhan will do its best to help (for example, by rerouting orders to unaffected providers if possible), there may be delays or failures that are not within our control. As such, any such delay or non-performance shall not be considered a breach of contract by All Samadhan or the providers. Force majeure does not excuse providers from responsibilities that could have been reasonably controlled or mitigated. For instance, lack of stock is not force majeure if it’s due to poor planning, but if it’s due to an import ban suddenly imposed, that might qualify.

This clause is in addition to your rights under applicable law — for example, your right to a refund for undelivered goods in such cases is already addressed. This section mainly clarifies that unpredictable events might impact service delivery without fault of either party.

Changes to Terms and Communication

All Samadhan may, from time to time, update or modify these Terms and Conditions (and any linked policies such as our Privacy Policy). We reserve the right to make such changes to reflect changes in our services, legal requirements, or for other legitimate purposes. If we make significant changes, we will provide notice to users and providers through appropriate channels, such as an in-app notification, a prominent notice on our website, or via email/SMS to your registered contact information. We will provide this notice prior to the changes taking effect, whenever feasible.

By continuing to use the All Samadhan App or services after updated Terms have been posted or communicated, you indicate acceptance of the revised Terms. However, if you do not agree to the updated Terms, you should stop using the App and may terminate your account. We encourage all users and providers to periodically review the Terms & Conditions (and Privacy Policy) section in the App or on our website to stay informed about any updates.

For changes that involve how we handle personal data, we will ensure compliance with applicable data protection laws. If required by law, we will obtain your consent for material changes in the Privacy Policy (for example, if a new law like the anticipated Personal Data Protection Act comes into effect requiring user consent).

All Samadhan will not make any change that retroactively reduces your rights or increases your responsibilities under these Terms without notice and consent. All changes will apply going forward from the effective date of the updated Terms. We will include an “Updated on [date]” notice or similar in the Terms to indicate the most recent revision date.

Governing Law and Jurisdiction

These Terms and Conditions (and any separate agreements whereby we provide you services) shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. This means that the formation, interpretation, and enforcement of this agreement will be under the purview of Bangladeshi law, including but not limited to the Contract Act 1872, the Consumer Rights Protection Act 2009, the Information and Communication Technology Act 2006, and all other relevant regulations and guidelines.

In the event of any dispute, claim, or controversy arising out of or relating to the use of the All Samadhan platform or these Terms, the parties shall first attempt to resolve it through the complaint resolution mechanism described above. If a dispute proceeds to a legal forum, it shall be subject to the exclusive jurisdiction of the courts of Bangladesh. Specifically, unless otherwise required by law, any legal actions or proceedings arising out of this agreement will be brought in the appropriate courts of Bangladesh (and, if required, in the courts of Dhaka jurisdiction). You agree to submit to the jurisdiction of such courts for such purposes.

All Samadhan operations comply with all applicable laws and regulations of Bangladesh. We also proactively align our practices with upcoming legal developments (for example, ensuring readiness for the proposed Personal Data Protection legislation in Bangladesh). If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable under applicable law, that provision will be deemed modified to the minimum extent necessary to make it compliant with the law, and the remainder of the Terms shall remain in full force and effect. Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

Contact Information and Escalation

If you have any questions, concerns, or feedback regarding these Terms & Conditions or the All Samadhan services, or if you need to report a problem, you can reach us through the following contact points:

·         Customer Support Email: support@allsamadhan.com

·         Customer Support Hotline: [+880 1711-897016] (available [days/hours of operation])

·         Mailing Address: [All Samadhan Office Address] (as listed on our official website)

We value open communication and aim to assist you in any way possible. When contacting support, please provide as much detail about your inquiry or issue as possible, so we can help you efficiently.

Escalation: If your issue is urgent or you feel it was not resolved to your satisfaction by the initial support response, you may request that your issue be escalated to a supervisor or manager. We have a structured escalation process to ensure that complex or unresolved matters get additional attention. The support representative will forward your case to a higher authority within All Samadhan’s support team or management, and we will aim to respond with an escalated review within 48 hours.

Regulatory and Legal Inquiries: If you need to contact us for legal reasons (for example, to send a notice of claim or legal dispute), please do so in writing to our mailing address with a copy emailed to our legal department (you can request the legal contact email via support). We also have a designated Compliance Officer reachable via support channels for any concerns related to personal data or consumer rights.

External Avenues: While we encourage you to work with us to resolve any issues, please note that under Bangladesh law you also have the right to seek assistance or file complaints with government authorities. For instance, the Directorate of National Consumer Rights Protection (DNCRP) can be contacted for consumer grievances that are not resolved, and they have the authority to investigate and enforce consumer rights. Additionally, other regulators like the Bangladesh Telecommunication Regulatory Commission (for digital services issues) or the Directorate General of Drug Administration (for drug-related complaints) may be approached if relevant. Our aim is to ensure you don’t need to go to these authorities by resolving issues directly, but we acknowledge your right to do so.